KPMG

KPMG and Cisco have created an alliance to develop and deploy innovative, integrated business and network solutions for service providers. These solutions are helping to shape the future of communications in the fixed mobile and cable markets.

The KPMG and Cisco alliance combines KPMG Consulting's business experience and Cisco Systems' pioneering networking products and technologies to create a new force in business, operational and network integration. Cisco is an acknowledged leader in providing New World networking infrastructures, including complex network services such as IP VPN and distributed call control. KPMG delivers years of systems integration, business process and business strategy experience. Together, we are developing world class end-to-end service provider solutions.

Customer Self Service
Customers must be able to order simple products and services when and where they like through e-shopping facilities. Customers must be able to enquire about their bill, order status and history.

Real Time Provisioning
The process of taking the customerÕs order through to service delivery must happen rapidly for maximum customer satisfaction.

Lower Service Costs
Service providers must be able to provide a rapid time to market for services and products whilst keeping the costs to a minimum. This will be achieved by introducing more and more automated solutions, thereby making the customer's experience less complex.

Customer Retention
With so many options available, customer loyalty cannot be guaranteed and it is the service provider's goal to provide the best services at the right price. Service providers only do this by developing an intimate knowledge of their customers. Service usage patterns, purchasing behaviour and call behaviour is critical to the process of maintaining this understanding.

Service Assurance
Delivery of services to the customer can involve the service provider forming relationships with several suppliers. Ensuring the delivery of the service and its continuous availability is mandatory for today's service provider. Achieving these will determine the long-term success of a service provider in the New World.

KPMG in the New World
We are changing the way service providers deploy new services and capture market share in a highly competitive environment

KPMG is ideally suited to meet the needs of service providers in this New World. As one of the world's leading advisors to the communications industry, we have the skills and experience to assist service providers to create additional value from the transformation in the communication industry.

Our strategists can assist in identifying trends in technology and markets before your competitors. We have successfully helped several of the world leading telcos create ground breaking strategies. We have designed tested and implemented world leading business support and operational support systems, for some of the worldÕs largest and newest communications compenders. Our strategic alliance with Cisco Systems allows us to provide IP based networking solutions.

Our extensive market insight allows us to identify the key drivers of future growth, hence our systems solutions and services are adapted accordingly. KPMG's services are designed to help service providers exploit core IP-based networks and the Internet, to provide New World network services such as:
Voice over IP (VoIP)
Mobile access
Virtual Private Networks
Interactive digital TV (iDTV)
Broadband Internet access such as xDSL.